Returns/Exchanges

UbU Clothing offers a 100% Satisfaction Guarantee: We guarantee every item we sell for 90 days for defects or quality problems. If you need to return your order, please call (888) 228-9828 for an Return Authorization Number (RA#). Please make sure this number is clearly written outside the package and include a copy of your packing slip.

Not happy with your size, color or style? Just call within 15 days for an exchange or full refund.

To return or exchange an item, please use the following instructions:

  1. Call the UbU returns department at 1-888-228-9828 to receive authorization (call tag, return label or RA#)
  2. Enclose a copy of the original packing list or invoice
  3. Indicate on the packing list whether the shipment is a RETURN or EXCHANGE
  4. Ship the item to the following address:
    UBU Clothing Co.
    ATTN: Returns
    900 Rutter Ave. 
    Forty Fort, PA 18704

 

Ship the item back to us using whatever shipping method you prefer. You pay the return shipping on the return. If you are exchanging for another item, we will send the exchange to you at no additional cost. 
 

UbU Clothing Holiday Return Policy:

Items shipped between November 15, 2015 and December 31, 2015 may be returned until January 31, 2016 for a full refund or an exchange.

UbU will cover the return shipping cost only if it was a mistake made by UbU.
If you need to return your order, please call (888) 228-9828 for an Return Authorization Number (RA#) Please make sure this number is clearly written outside the package and include a copy of your packing slip.

Please send the package back to:  

  UbU Clothing Co
Attn: Returns Dept
900 Rutter Avenue
Forty Fort, PA 18704
 
 
If you have any questions please call: (888) 228-9828.